Delivery of Goods
Delivery may be affected in one or more instalments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge.
We aim to deliver stocked products within 2 – 5 working days. However, some items may take longer. Please be aware that the delivery dates given are always estimates and are not exact information. We can only ship your order once all the items in your order are ready for dispatch.If you require items sooner please contact a member of the sales team as we may have alternative options we can offer you to help speed up your order.
Goods are subject to availability and delay in delivery of goods is sometimes out of our control.
We advise against booking any installers, or engaging in preparatory work until you are in full receipt of your goods and you have made an inspection of all items
If you or whomever you have appointed to receive delivery are not available to receive the delivery on the assigned day and the courier has attempted to make delivery you are now liable for the additional re-delivery charge and goods will not be re-delivered until this fee has been paid.
If a pallet or parcel is visually damaged please detail all of this on the Proof of Delivery, we strongly suggest that you take photographs. If necessary you can reject the delivery but you MUST then contact Wood Floors Direct at email@example.com on the same day to report this.
Please use caution when un-wrapping the pallet(s) as items may have become unsteady during transit. It is advisable that 2 persons un-wrap the delivery.
We ask that you check your items upon delivery to the best of your ability before signing and accepting so that any issues with the delivery can be noted on your paperwork and resolved asap. We understand that not all orders can be checked straight away, in this instance we ask for the order to be checked within 48 hours and if any issues come to light that we are notified as soon as possible.
The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets. Smaller parcels can be usually delivered on foot by the driver.)
All Pallet Deliveries will be kerbside delivery which means that items will be delivered to the nearest kerbside at the shipping address specified. Our kerbside pallet service offers delivery to the kerbside only, couriers will NOT be able to move pallets or goods inside the property.
Delivery dates are approximate and can sometimes be changed due to unforeseen circumstances or delays with suppliers getting items to us. For this reason, we strongly advise that no Trades people are arranged until the items have arrived with you and been fully checked to be suitable.
DO NOT arrange for a fitter to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.
In the unlikely event that an item has been damaged in transit please contact Wood Floors Direct at firstname.lastname@example.org within 48 Hours of receiving your delivery to ensure that you are provided with the replacement as soon as possible.
Once you have taken receipt of your delivery you or whomever you have assigned must thoroughly check the contents of your order to ensure that you have received all the items you have purchased.
In the unlikely event that an item is missing from your order we ask that you inform us within 48 hours of receiving your order. Once we have been notified this will be investigated and resolved within 48 hours’
All Claims for Missing items or Damages must be sent via email within the times allocated to email@example.com , along with images clearly showing the damage.
If you have any questions regarding your delivery please contact us.
All products supplied by Wood Floors Direct come with a 12-month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer. Once you contact us to make us aware of the fault we will liaise with the manufacturers and do all we can to get your issue resolved. Some suppliers ask that the customer go directly through them and not through us, if this is the case will advise you of all the information you will need to do so. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you. Please contact firstname.lastname@example.org to discuss any problems.