PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These terms and conditions are in place for your protection. Here we detail our commitment to you and provide a few simple guidelines to make your purchase as smooth as possible. Your order constitutes an offer to us to buy a Product or Products and is a binding contract. By purchasing goods from Wood Floors Direct you are agreeing to be bound by these terms. If you do not agree to these terms and conditions, please do not use this site.
NOTE: Before making a purchase, it’s important that you don’t schedule any installation work until your items arrive and have been checked thoroughly by you. We cannot be held responsible for any financial loss for Trades persons costs or for any damage caused to your items by your chosen trades person. We ask customers to make us aware of any damaged goods they have received within 48hrs of receiving product. You may contact us by email at firstname.lastname@example.org , along with images clearly showing the damage.
- Order Acceptance and Processing
After placing an order, we will process your credit or debit card, or obtain funds from your PayPal Account, for payment. As soon as we have received authorisation for the payment from your card provider or PayPal we will begin to process your order through our system and we will send you an email acknowledging receipt of your order. This email constitutes acceptance by us and at this point a contract is formed. It is our policy to charge your card for payment upon taking an order even if the goods are not immediately available for shipment.
Changes to an order once processed may incur an additional fee.
- Description of goods
All images, product descriptions and specifications are for the purpose of giving an approximate description of the products. We always try to insure that this information is regularly updated. However, we advise that you seek technical advice from a qualified source prior to ordering and before any work is carried out.
We will do our utmost to ensure that colours of products represented in photos match as closely as possible to the physical product. However, some colours may vary slightly, this may be due to the way your monitor displays colour or the lighting of the image during the photography process.
- Pricing Errors
We reserve the right to make adjustments to the price of goods at any time. This can take into account any increase in our supplier’s process or in any tax increases. Price changes will not affect any items that have already been purchased and paid for in full. In the event that something has been mispriced on the website Wood Floors Direct will inform you of the correct price and allow you decide whether or not you would like to buy the item at the correct price.
- Delivery of Goods
Delivery may be affected in one or more instalments. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge.
We aim to deliver stocked products within 2 – 5 working days. However, some items may take longer. Please be aware that the delivery dates given are always estimates and are not exact information. We can only ship your order once all the items in your order are ready for dispatch.If you require items sooner please contact a member of the sales team as we may have alternative options we can offer you to help speed up your order.
Goods are subject to availability and delay in delivery of goods is sometimes out of our control.
We advise against booking any installers, or engaging in preparatory work until you are in full receipt of your goods and you have made an inspection of all items
If you or whomever you have appointed to receive delivery are not available to receive the delivery on the assigned day and the courier has attempted to make delivery you are now liable for the additional re-delivery charge and goods will not be re-delivered until this fee has been paid.
If a pallet or parcel is visually damaged please detail all of this on the Proof of Delivery, we strongly suggest that you take photographs. If necessary you can reject the delivery but you MUST then contact Wood Floors Direct at email@example.com on the same day to report this.
Please use caution when un-wrapping the pallet(s) as items may have become unsteady during transit. It is advisable that 2 persons un-wrap the delivery.
We ask that you check your items upon delivery to the best of your ability before signing and accepting so that any issues with the delivery can be noted on your paperwork and resolved asap. We understand that not all orders can be checked straight away, in this instance we ask for the order to be checked within 48 hours and if any issues come to light that we are notified as soon as possible.
The delivery drivers are not insured to assist with the unpacking of deliveries. The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large or very large item orders arriving on pallets. Smaller parcels can be usually delivered on foot by the driver.)
All Pallet Deliveries will be kerbside delivery which means that items will be delivered to the nearest kerbside at the shipping address specified. Our kerbside pallet service offers delivery to the kerbside only, couriers will NOT be able to move pallets or goods inside the property.
Delivery dates are approximate and can sometimes be changed due to unforeseen circumstances or delays with suppliers getting items to us. For this reason, we strongly advise that no Trades people are arranged until the items have arrived with you and been fully checked to be suitable.
DO NOT arrange for a fitter to install the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.
In the unlikely event that an item has been damaged in transit please contact Wood Floors Direct at firstname.lastname@example.org within 48 Hours of receiving your delivery to ensure that you are provided with the replacement as soon as possible.
Once you have taken receipt of your delivery you or whomever you have assigned must thoroughly check the contents of your order to ensure that you have received all the items you have purchased.
In the unlikely event that an item is missing from your order we ask that you inform us within 48 hours of receiving your order. Once we have been notified this will be investigated and resolved within 48 hours’
All Claims for Missing items or Damages must be sent via email within the times allocated to email@example.com , along with images clearly showing the damage.
If you have any questions regarding your delivery please contact us.
- Faulty Goods
All products supplied by Wood Floors Direct come with a 12-month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer. Once you contact us to make us aware of the fault we will liaise with the manufacturers and do all we can to get your issue resolved. Some suppliers ask that the customer go directly through them and not through us, if this is the case will advise you of all the information you will need to do so. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you. Please contact firstname.lastname@example.org to discuss any problems.
Please note: Clearance items are not eligible for return. Contact a member of the sales team if you need more information before purchasing.
- Returns Policy
At Wood Floors Direct we want to make your shopping experience to be as enjoyable as possible. In the unlikely event that you wish to return your order please follow the returns process below.
When receiving goods it is the recipients’ responsibility, or whomever they have appointed, to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket, take some photos and contact Wood Floors Direct via e-mail to email@example.com within 48 hours.
Please follow the returns process as detailed below.
– Only goods in original packaging in a resalable condition will be considered for returns
– You are responsible for the cost of return via your chosen courier/carrier
– Made to order items cannot be returned
– We do not accept returns on any consumables (adhesives, grouts, silicones etc.)
– We cannot accept responsibility for any missing items that are not reported to us on the day of delivery.
How to return your order:
1) Request your return authorisation form from firstname.lastname@example.org .
2) Once your request has been processed you will be contacted by Wood Floors Direct Customer support to advise approval or rejection of your return.
3) An approved return will be issued with an RAN note (Returns Approval Number) this will be provided to you in a printable format to be attached to your item for return. (Any Item(s) returned without an RAN will be rejected. Please affix this label to your item with CLEAR TAPE ONLY.
4) All items must be in original unopened packaging and fit for resale, any items returned which are non-compliant will be rejected. It is your responsibility to return items in good condition and to ensure they are suitably packaged to avoid damage in transit. Wood Floors Direct DO NOT offer a free of charge collection service.
5) Items can only be returned to the address provided on the RAN note.
6) Hand over the goods to your chosen courier/carrier for return to Wood Floors Direct. It is recommended that you use a tracked delivery service with a reputable courier/carrier. Please also advise Wood Floors Direct that the items are on their way by emailing to email@example.com
7) Once we are in receipt of your return, it will be inspected by our returns department and if accepted this will trigger the refund process. Please note this process may take 7-10 days from date of receipt of your item. Please contact firstname.lastname@example.org for more information.
- Order Cancellation
We understand that occasionally an issue may occur with your chosen items, and you might wish to cancel your order. If this is the case, please contact us as soon as possible to let us know you wish to cancel your order. In the case that the order has already been processed and shipped it will be the recipients’ responsibility to return the order. In this case the customer is liable to pay return postage/carriage and must ensure the items returned are in full resalable condition with no marks or damage. We recommend that you use a tracked delivery service with a reputable courier/carriers.
You must notify us in writing if you wish to cancel an order within 14 days of receipt of goods.